Frequently Asked

Questions

We love how interested you all are in our products and are happy to answer any questions you have about them.  Here’s a list of the most common ones we’ve been getting.

Don’t see your question here?  Contact us today and we’ll get you an answer as soon as possible!

A. Yes, if you live in Melbourne, Australia. Just send us a message and we will try to organise a time for you to inspect and do a test fitment.

A. Not yet! But we are working on one, most likely a swing away. You can interface to another brand but keep in mind that the LED 7 pin plug will need to be disconnected every time you swing the rack.

A. Yes we ship to anywhere worldwide!

A. Not yet. We have plans to but don’t have these systems ready yet.

A. It depends on the vehicle. The Touring Rack works well for full canopies with large hitch to tray offsets. More standard based vehicles with a wheel carrier like a Prado 120 series, sits somewhere in-between Touring & the Adventure Rack. Our Touring Rack has a few variations to accomodate – check it out here. 

A. 2.8inches. It currently doesn’t work for ‘Fat Bikes’.

Yes, absolutely. Our heavy duty bike carrier systems are specifically built to handle the extra weight of electric bikes (e-bikes). Because they utilize a secure, heavy-duty platform design with zero frame contact, your e-bike is completely stabilized during transit, even on rough off-road terrain.
In Australia, it is a legal requirement that your vehicle’s number plate and rear lights remain completely visible. Douma racks feature integrated magnetic LED lights and built-in number plate holders from day one, ensuring you achieve 100% road compliance without needing extra ad-hoc accessories.
Yes. Our hitch-mounted platform bike racks are engineered by off-road enthusiasts specifically for high-clearance 4WD vehicles. They provide maximum rear clearance for popular models like the Toyota LandCruiser, Hilux, Prado, Ford Ranger, and Nissan Patrol, accommodating large spare tires and extreme departure angles easily.